Get a Free Appliance Repair Quote

The phone quote and the email ballpark are free. There is no charge for the callback, no charge for asking what a repair should cost, and no obligation to book. If your job needs an in-person diagnosis (most fridge no-cool calls, sealed-system work, error-code work on a 5-plus year-old machine), we book a $120 service-call. That $120 covers the diagnosis and is applied to the repair bill if you proceed with us. If you decide to fix it elsewhere or replace the unit, you keep the written diagnosis and we keep the $120 for the visit. Simple symptom calls (washer drain-pump swap with a clear hose photo, dryer thermal fuse on a newer electric machine) we often quote firmly from the form without the service-call fee.

Inside 4 working hours during business hours, usually faster. Forms submitted Monday through Friday between 8 AM and 4 PM get a callback the same business day. Saturday forms get called by mid-afternoon. After 4 PM and Sunday submissions go on the next-morning callback list. If your fridge or freezer is down with food at risk, do not use the form. Call the number on the right so we hear you within the hour. Same for any appliance showing smoke, a burning smell, or a tripping breaker.

Many repairs we can ballpark from a model number plus serial plus symptom plus one or two photos. Send the model and serial label (back wall of the fridge, inside the door frame on a washer or dryer, behind the kick plate on a dishwasher), one wide shot of the appliance, and one close-up of the issue (the puddle, the error code, the part you suspect). For sealed-system fridge and freezer work, anything with a smell or smoke, anything that has been opened up by a previous tech, and anything older than 12 years, we want to look in person before quoting. Premium brands like Bosch and Miele often need the in-person diagnosis because the same symptom can mean three different parts.

Yes. We need someone over 18 to confirm the symptoms, hand over the model and serial info if not already photographed, approve the written repair quote before paid parts go on the truck, and be there when the unit is plugged back in and cycled. For a fridge or freezer call where you genuinely cannot be home, we can sometimes work with a neighbour or building manager letting us in plus a signed pre-authorization for a maximum spend by text. Tell us at booking and we will confirm whether your specific job qualifies.

The written on-site quote is the price you sign and the price you pay, unless we find a second issue under the cabinet that nobody could have seen without pulling the unit (a corroded inlet valve upstream of the noisy pump, a control board cooked from a power surge in addition to the door-switch you called us about, a leaking compressor line behind a frozen-over evaporator). In that case we stop, photograph the second issue, and give you a written change-order before continuing. You can also decline the add-on, pay for the primary repair, and live with the secondary issue or call a different tech. We do not bury surprise charges and we do not start paid work without your written approval.

Yes, that is the point of the callback. We give you typical Fort McMurray ranges for common jobs. A service-call diagnosis is $120 to $175 including the first 30 minutes of work. Most common repairs land between $250 and $550 including parts and labour (a thermal fuse on a dryer, a water inlet valve on a fridge, a drain pump on a washer). Sealed-system fridge or freezer work, where we are dealing with the compressor or the refrigerant charge, runs $600 to $1,400. High-end cooktop or wall-oven replacement, when the control board is cooked and the part is no longer made, runs $1,200 to $2,400 installed before disposal of the old unit. If our range is well above what you heard from a competitor, we will explain the spread (Edmonton parts shipping, no inventory in Fort Mac, premium-brand markup) so you can compare.

Yes. On any repair over $800 (sealed-system work, control-board replacements, multi-part repairs on premium brands) we expect homeowners to get a second opinion, especially on the repair-versus-replace question. The $120 covers the truck-roll, the diagnosis, and a written breakdown of what we found, what each part costs, and what the labour comes to. You take the written diagnosis with you, compare apples to apples (a lot of phone quotes leave out the Edmonton shipping premium or skip the disposal line on a replacement), and pick whoever you trust. If you pick us, the $120 comes off the final invoice. If you pick another shop or decide to replace the unit, you still have an honest written breakdown for $120.

Five things move the needle. (1) Specific neighbourhood (Downtown, Thickwood, Timberlea, Gregoire, Beacon Hill, Abasand, Waterways, Saprae Creek, Fort McKay, Anzac) so we know the travel window. (2) Brand, model number, and serial number off the appliance label. (3) Approximate age of the appliance and whether you bought it new or it came with the home (many Beacon Hill, Abasand, and Waterways appliances were replaced in 2017 to 2019 during the post-wildfire rebuild and are now hitting first-failure age). (4) The symptom in plain English and any error code on the display. (5) What you have already tried (reset the breaker, unplugged for 10 minutes, ran the empty cycle, cleared the condenser coils). A form with all five gets a firmer ballpark on the callback. A form with none of them still gets a callback; we just ask more questions.